Pilot feedback

Learn from the pilot without collecting client data.

A safe capture pattern for private alpha notes: short, classified, and redacted by default.

Allowed fields

  • Workflow area
  • Friction type
  • Severity
  • Short paraphrase
  • Suggested next action

Never capture

  • Customer/contact details
  • Raw message text
  • Payment or certificate data
  • Screenshots with client data
  • Approval bypass requests

Triage flow

1. Capture paraphraseFeedback becomes a release note or backlog item before code changes.
2. Classify severityFeedback becomes a release note or backlog item before code changes.
3. Link to release note/backlogFeedback becomes a release note or backlog item before code changes.
4. Separate safety from feature requestsFeedback becomes a release note or backlog item before code changes.
5. Review blockers before next sessionFeedback becomes a release note or backlog item before code changes.